Delivery and installation

Delivery

Standard delivery time :

  • 15 days – custom made furniture
  • 3-7 days – ready-made furniture

For the exact delivery time, please consult with our salesperson or advisor in the showroom upon purchase.

Installation

In all Domavija showrooms, we offer customers free delivery within Sarajevo, transportation to the installation area, and free installation for custom-made furniture. Appliance connection is performed by an authorized technician; Domavija d.o.o. does not connect appliances. Delivery is free up to the first floor or to the last floor if the building has an elevator and the purchased furniture can fit in the elevator. Installation is carried out by our contracted installers who are authorized for installation. Domavija d.o.o. installers are obligated to perform the installation in a quality manner and according to professional standards. In case of damage caused by the installer, they are responsible for the damage and repair. Delivery and installation are performed after full payment. After settling the customer’s obligations, the customer and salesperson agree on the delivery or installation date. Installers are required to complete the kitchen installation within 7 days of the date agreed upon with the customer. The delivery and installation date is agreed upon directly with the salesperson. Kitchen delivery and installation are carried out on the same day. The duration of the installation depends on the product you have purchased.

Customer Obligations Before and During Installation or Delivery

The installation area must be properly prepared (walls and floors), dry, and heated. Water and electrical installations must be fully installed (for stove, dishwasher, refrigerator, etc.). The customer is obliged to provide the installer with a diagram of the electrical and water installations and drainage pipes; in the event of damage due to a mismatch between the installations and the existing condition, the customer is responsible. In the case of connecting the hood to a wall drain, the customer is obliged to provide a drain hose. The same applies to built-in hoods that do not have a wall drain, but a drain hose is required for drainage from the element. The walls must be suitable for hanging wall units. For prefabricated construction (prefabricated houses, drywall walls, etc.), appropriate supports and fastening must be installed beforehand. The customer must allow the installer to perform the necessary cutting and sawing work for the kitchen installation at the installation site; e.g., drilling worktops for a sink and hob, cutting socles, decorative trims, and the back of the element for installation, etc. In the event that installation is not possible on the agreed date due to an unprepared space or delay by the customer, the installer or salesperson and the customer will agree on a new installation date, in accordance with the installer’s availability. Kitchen installation is carried out based on a sketch made at the point of sale when purchasing the kitchen.